Refund & Returns Policy (United States)

Handcrafted & Made-to-Order Jewelry

All Paris Aureline jewelry is handcrafted and made to order, customized individually for each customer.

During the ordering process, customers may select:

• ring size

• metal finish (silver, gold-plated, or white gold-plated)

• stone color

• stone cut

Because each piece is made specifically to the customer’s specifications, production time is approximately 8–18 business days, followed by shipping time.

Natural stones may vary slightly in color, shade, and appearance. These natural variations are inherent to the material and are not considered defects.

We strongly recommend reviewing the size guide carefully before placing your order.

Custom Orders – Final Sale

Orders for made-to-order items cannot be canceled once production has begun.

Due to the personalized nature of our products, custom orders cannot be canceled, returned, or refunded once production has begun, except in cases of verified manufacturing defects present at the time of delivery.

By placing an order, the customer confirms that they understand and agree that the product is made to order and not eligible for return or refund.

Damaged or Defective Items (Manufacturing Issues Only)

Please inspect your order immediately upon delivery.

Any visible damage, defect, or issue must be reported immediately upon receipt of the package and no later than 48 hours after delivery confirmation.

Failure to report visible damage within this timeframe may result in denial of the claim.

To submit a claim, you must email info.parisaureline@gmail.com with:

• your order number

• clear photos or videos showing the issue

We accept claims only for manufacturing defects that were present at the time of delivery, including:

• faulty clasps

• improper stone setting

• structural defects in craftsmanship

• material defects

If the claim is approved, we will provide either:

• a replacement item, or

• store credit equal to the value of the product

Refunds are issued only if a replacement cannot be provided.

We are not responsible for damage occurring after delivery, including but not limited to:

• damage during wear

• impact damage

• bent rings

• stone loss caused by external force

• scratches from normal use

• discoloration caused by chemicals, sweat, cosmetics, or improper care

Such cases may be eligible for repair at the customer’s expense, subject to evaluation.

Warranty (United States)

All Paris Aureline jewelry is covered by a 30-day limited warranty from the date of delivery.

This warranty covers manufacturing defects only and applies only to defects that existed at the time of delivery.

This warranty does not cover:

• normal wear and tear

• accidental damage

• misuse or improper handling

• improper storage

• third-party modifications

Returns (Non-Custom Items Only)

We offer a 30-day return policy from the date of delivery for eligible non-customized items only.

All approved returns must be shipped back to Poland (Warsaw). The exact return address will be provided after your return request is approved.

To be eligible for a return:

• the item must be in the same condition as received

• unworn and unused

• with all original tags attached

• in its original packaging

• accompanied by proof of purchase

• the return parcel must include the order number and full name of the purchaser

Returns received without order identification may not be processed due to inability to verify the sender.

If your order included a free gift, the free gift must also be returned in unused condition. If the free gift is not returned, its value may be deducted from the refund.

If a returned item is received damaged, worn, altered, or in a condition different from how it was originally shipped, we reserve the right to reduce the refund amount to reflect the diminished value of the product.

Return shipping costs are the responsibility of the customer.

Items sent back without prior authorization will not be accepted.

Refunds

Approved refunds (for eligible non-custom items only) will be issued to the original payment method within 10 business days after the return has been received and inspected.

Processing times may vary depending on your bank or payment provider.

Discount Codes & Promotions

All discount codes, promotional codes, and special offers must be applied at the time of checkout.

Discount codes cannot be applied retroactively after an order has been placed.

We are unable to manually adjust orders or issue partial refunds to apply a discount code that was not entered during checkout.

If a discount code was not used at the time of purchase, it may be used for a future order, provided it remains valid and has not expired.

Only one discount code may be used per order unless otherwise explicitly stated.

Discount codes have no cash value and cannot be exchanged for cash, credit, or refund.

EU & UK VERSION – Updated Section

Damaged or Defective Items (EU & UK)

Please inspect your order immediately upon delivery.

Any visible damage or defect must be reported immediately upon receipt and no later than 48 hours after delivery confirmation.

This requirement applies to visible transit damage or obvious manufacturing issues.

Claims must include:

• order number

• clear photos or videos

This commercial warranty covers manufacturing defects only.

Normal wear and tear, accidental damage, improper care, impact damage, scratches, or stone loss due to external force are not considered manufacturing defects.

Nothing in this section limits your statutory rights under applicable EU or UK consumer protection law, including the legal guarantee of conformity.

Handcrafted & Made-to-Order Jewelry

All  Paris Aureline jewelry pieces are handcrafted and made to order, customized individually for each client.

During the ordering process, customers may select:

• ring size

• metal finish (silver, gold-plated, or white gold-plated)

• stone color

• stone cut

Because each piece is created specifically according to the customer’s selections, estimated production time is 8–10 business days, followed by shipping time depending on the destination.

Natural stones may vary slightly in color, shade, and appearance. These natural variations are inherent to the material and do not constitute defects.

We strongly recommend reviewing the size guide carefully before placing your order, as each piece is produced exclusively for you.

Right of Withdrawal – Customized Products

In accordance with Directive 2011/83/EU, the 14-day right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalized.

For this reason, customized and made-to-order jewelry is not eligible for returns, cancellations, or refunds, except in cases of manufacturing defects or damage caused by us.

By placing an order, the customer acknowledges that the product is made to order and produced according to their individual specifications.

Returns (Non-Customized Items Only)

We offer a 30-day return policy for eligible non-customized items, starting from the date the order is delivered.

All approved returns must be shipped back toPoland (Warsaw).The exact return address will be provided after your return request is approved.

To be eligible for a return:

• the item must be in the same condition as received

• unworn and unused

• with all original tags attached

• in its original packaging

• accompanied by proof of purchase

If your order included a free gift, the free gift must also be returned in unused condition. If the free gift is not returned, its value may be deducted from the refund.

To initiate a return, please contact us at info.parisaureline@gmail.com
Returns must be approved before being sent.

Return shipping costs are the responsibility of the customer.
All returns must be sent to Poland. The return address will be provided after approval.

Items returned without prior authorization will not be accepted.

Non-Returnable Items

We do not accept returns or refunds for:

• customized or made-to-order jewelry

• sale items

• gift cards

Discount Codes & Promotions

All discount codes, promotional codes, and special offers must be applied at the time of checkout.

Discount codes cannot be applied retroactively after an order has been placed.

We are unable to manually adjust orders or issue partial refunds to apply a discount code that was not entered during checkout.

If a discount code was not used at the time of purchase, it may be used for a future order, provided it remains valid and has not expired.

Only one discount code may be used per order unless otherwise explicitly stated.

Discount codes have no cash value and cannot be exchanged for cash, credit, or refund.

 

Warranty

All Paris Aureline jewelry is covered by a 30-day commercial warranty starting from the date of delivery.

This warranty covers manufacturing defects only and does not cover:

• normal wear and tear

• accidental damage

• improper use or care

This warranty does not affect your statutory rights under applicable EU consumer protection laws, including the legal guarantee of conformity.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at info.parisaureline@gmail.com

EU Consumer Rights Disclaimer

Nothing in this policy limits or excludes your rights under applicable European Union consumer protection laws.

UK Consumer Rights Disclaimer

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.